Privacy Policy

Privacy Policy

Introduction

Welcome to https://dubai-sightseeing-tours.terratrek.net! We are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of data in accordance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA)
  • Colorado’s Privacy Act (CPA)
  • Utah’s User Choice and Accountability Act (UCPA)
  • Connecticut’s Connecticut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://dubai-sightseeing-tours.terratrek.net
  2. All associated mobile and desktop applications
  3. Online services and products offered through our platform
  4. Interactions between users and our support team

Please be informed that this policy does not extend to third-party websites, apps, or services linked from our platform. These entities have their own privacy policies governing data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This policy covers various user interactions, such as:

  1. Signing up for an account and using our applications and services
  2. Visiting and navigating through our websites
  3. Subscribing to newsletters, emails, or other communications from us
  4. Making purchases or providing payment information

Personal Data Collection

We collect multiple types of personal data to enhance your user experience and provide tailored services. These include:

  1. Account Information: User names, email addresses, passwords (hashed and encrypted), and profile details.
  2. Payment Information: Credit/debit card numbers, expiration dates, and billing addresses (encrypted and securely stored).
  3. Financial Information: Transaction history, order details, and banking information for processing payments.
  4. Purchase Information: Items purchased, quantities, prices, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, advertising IDs, and mobile network information.
  6. Location Data: GPS coordinates and location-based services data (with user consent).
  7. Feedback and Reviews: Comments, ratings, and suggestions provided by users.
  8. Social Media Information: User profiles, posts, and interactions shared on social media platforms (when linked to our account).
  9. Product Interest: Information about products viewed, searched for, or added to a cart.

We collect this data through various methods: user input forms, order processes, browsing activities, surveys, and automated tracking technologies like cookies and similar technologies. Additionally, third-party service providers may share personal data with us, adhering to their respective privacy policies.

Cookies and Tracking Technologies

We employ cookies and similar technologies to enhance your experience on our platform:

  1. Strictly Necessary Cookies: These ensure basic functions, such as navigation and access to secure areas of the website.
  2. Preference Cookies: Used to remember user preferences and settings for a personalized experience.
  3. Analytics Cookies: Track site usage, gather statistical data, and help us improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager, providing control over their tracking.

Data Retention and Deletion

We adhere to the principle of data minimization, retaining personal data only for as long as it is necessary for the purposes collected or as required by law. Once these purposes are fulfilled, we securely delete or anonymize the data to protect your privacy.

Security Measures

The security of your personal information is a top priority. We employ robust technical and organizational measures to safeguard data, including:

  • Encryption of sensitive data during transmission and at rest.
  • Access controls and employee training to ensure secure handling of data.
  • Regular security audits and penetration testing.
  • Backup procedures to prevent data loss.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under the age of 18. If you are a parent or guardian and believe we have collected such data, please contact us at the address provided below, and we will take immediate steps to rectify the issue.

Your Data Rights

Depending on your location, you may have specific rights regarding personal data:

  • Access to your data and its processing details.
  • Rectification or erasure of inaccurate or incomplete information.
  • Restriction or objection to the processing of your data for specific purposes.
  • Right to data portability, allowing you to transfer data between services.
  • The right not to be subjected to automated decision-making processes.
  • The right to file appeals or complaints with supervisory authorities.

To exercise these rights or have any data-related queries, please contact our dedicated privacy team using the details provided below.

Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage users to review it periodically for the latest information.

Contact Us

For any inquiries, unsubscribe requests, or data privacy concerns, please reach out to us:

We appreciate your trust in our services, and we are committed to protecting your privacy throughout your interaction with us.